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 Version: 1.0.2 from 1st June 2015<br> Developed by: Evolution Script S.A.C.<br> [Help Desk Software HelpDeskZ](http://www.helpdeskz.com) HelpDeskZ is a free PHP based software which allows you to manage your site's support with a web-based support ticket system. ## Requirements HelpDeskZ requires: - PHP 5.x - MySQL database - GD Library (only for captcha verification) - Mod_rewrite (only if you want to use permalinks)- ## Upgrading To upgrade your HelpDeskZ from previus versions, please read the file UPGRADING.txt ## Installation steps - Connect with FTP to the <em>public folder</em> of your server where the rest of your Web site is - Create a new folder where you will install HelpDeskZ. Name it anything you like, for example "helpdesk" or "support".<br> Example: /public_html/support<br> Corresponding URL: http://www.site.com/support - Upload all HelpDeskZ files to your server. - Open **/install** in your browser, for example (modify to your URL):<br /> http://www.site.com/support/install - The HelpDeskZ setup script will run. Click <strong>INSTALL HELPDESKZ</strong> and follow instructions through License agreement, Check Setup and Database settings. - Before closing the install script **DELETE the "install" directory from your server!** - Now it's time to setup your help desk! Open the <strong>staff</strong> panel in your browser, for example:<br /> http://www.site.com/support/?v=staff<br /> Use the login details that you enter in the installation process. - Go to <strong>Settings -> General</strong> to get to the settings page. - Take some time and get familiar with all the available settings. Most should be self-explanatory, - If you want to use permalinks like http://www.site.com/support/staff/ then you have to enable this option on Settings -> General -> Helpdesk -> Use SEO-friendly URLs - Good luck using HelpDeskZ! - ## Email Piping HelpDeskZ supports email piping, this allows the creation of tickets from incoming emails. - To enable email piping for your help desk follow this <a href="http://www.helpdeskz.com/help/knowledgebase/2/article/10/setting-up-email-piping">email piping tutorial.</a> ## Customize the look For detailed information please see this <a href="http://www.helpdeskz.com/help/knowledgebase/2/article/6/how-do-i-customize-helpdeskz-look">knowledgebase article.</a> ## Translate HelpDeskZ to your language To translate HelpDeskZ read <a href="http://www.helpdeskz.com/help/knowledgebase/2/article/8/how-can-i-translate-helpdeskz">How can I translate HelpDeskZ.</a>