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Version: 1.0.2 from 1st June 2015<br />
Developed by: Evolution Script S.A.C.<br />
<a href="http://www.helpdeskz.com">Help Desk Software HelpDeskZ</a><br />
<p>
<h3>Upgrading</h3>
To upgrade your HelpDeskZ from previus versions, please read the file UPGRADING.txt

<h3>&raquo; Installation steps</h3>
<ol>
	<li>Connect with FTP to the <em>public folder</em> of your server where the rest of your Web site is</li>
	<li>Create a new folder where you will install HelpDeskZ. Name it anything you like, for example &quot;helpdesk&quot; or &quot;support&quot;.<br />
Example: /public_html/support<br />
Corresponding URL: http://www.site.com/support</li>
	<li>Upload all HelpDeskZ files to your server.</li>
	<li>Open <strong>/install</strong> in your browser, for example (modify to your URL):<br />
http://www.site.com/support/install</li>
	<li>The HelpDeskZ setup script will run. Click <strong>INSTALL HELPDESKZ</strong> and follow instructions through License agreement, Check Setup and Database settings.</li>
	<li>Before closing the install script <strong>DELETE the &quot;install&quot; directory from your server!</strong></li>
	<li>Now it's time to setup your help desk! Open the <strong>staff</strong> panel in your browser, for example:<br />
http://www.site.com/support/?v=staff<br />
Use the login details that you enter in the installation process.</li>
	<li>Go to <strong>Settings -&gt; General</strong> to get to the settings page.</li>
	<li>Take some time and get familiar with all the available settings. Most should be self-explanatory,</li>
    <li>If you want to use permalinks like http://www.site.com/support/staff/ then you have to enable this option on Settings -> General -> Helpdesk -> Use SEO-friendly URLs</li>
	<li>Good luck using HelpDeskZ!</li>
	</ol>
<h3>&raquo; Email Piping</h3>
HelpDeskZ supports email piping, this allows the creation of tickets from incoming emails.
<ol>
	<li>To enable email piping for your help desk follow this <a href="http://www.helpdeskz.com/help/knowledgebase/2/article/10/setting-up-email-piping">email piping tutorial.</a></li>
</ol>
<h3>&raquo; Customize the look</h3>
For detailed information please see this <a href="http://www.helpdeskz.com/help/knowledgebase/2/article/6/how-do-i-customize-helpdeskz-look">knowledgebase article.</a>
<h3>&raquo; Translate HelpDeskZ to your language</h3>
To translate HelpDeskZ read <a href="http://www.helpdeskz.com/help/knowledgebase/2/article/8/how-can-i-translate-helpdeskz">How can I translate HelpDeskZ.</a>
</p>
	</div>
    <div class="footer">
    	Helpdesk Software Powered by HelpDeskZ
    </div>
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